Product Terms and Conditions

These terms and conditions apply to the sports protein powder (14 packets per box) sold by HII-K (hereinafter referred to as the “Company”).

1. Product Description

1.1 Product Name: Sports Protein Powder
1.2 Packaging Specification: 14 packets per box, each packet 30g
1.3 Main Ingredients: See back page for the ingredient list
1.4 Purpose: Provides high-quality protein and nutritional supplements for athletes and fitness enthusiasts (supports sleep, muscle relaxation, recovery, etc.).

2. Purchase Terms

2.1 All product orders must be placed through the Company’s official website, authorized code holders, or TikTok.
2.2 Buyers should carefully read the product description and ingredient list before placing an order and pay attention to potential allergens.
2.3 All stock is exclusively controlled by HII-K Enterprise. Any product sold through unauthorized channels, except for group buys and stockpiling, is considered illegally obtained.

3. Payment Terms

3.1 All orders must be paid in full at the time of placing the order.
3.2 The Company accepts payments via credit card, bank transfer, and other methods available on the product website.

4. Shipping and Delivery

4.1 The Company will ship the products within 3 days of payment confirmation.
4.2 Shipping costs will be calculated based on the buyer’s delivery address and displayed at checkout.
4.3 The Company is not responsible for any shipping issues caused by incorrect addresses provided by the buyer.

5. Return and Refund Policy

5.1 Buyers may apply for a return or refund within 7 days of receiving the product if it is damaged, spoiled, or not as described. The Company reserves the right of final interpretation, and the return must meet the return standards.
5.2 The product must remain in its original, unopened packaging and be in resalable condition.
5.3 For quality issues, please contact the Company’s customer service within 7 days of receiving the product.
5.4 Return shipping costs are borne by the buyer, unless the return is due to a product quality issue.

6. Product Shelf Life

6.1 The product’s shelf life is 2 years, expired date start from product manufactured date. For detailed information, please refer to the shelf life indicated on the packaging.
6.2 The buyer should use the product within the shelf life. The Company assumes no responsibility for expired products.

7. Disclaimer

7.1 The Company is not liable for any damages caused by improper use of the product.
7.2 Buyers with medical conditions should consult a professional doctor or nutritionist before use to ensure the product is suitable for their condition.
7.3 Product effects vary from person to person. The Company does not guarantee the same results for everyone.

8. Limitation of Liability

8.1 The Company is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business interruption.
8.2 The Company’s total liability does not exceed the amount paid by the buyer for the product.

9. Intellectual Property

9.1 The product packaging, trademarks, logos, and names of the Company are protected by intellectual property laws.
9.2 No one may use or reproduce these without the written permission of the Company.

10. Amendment of Terms

10.1 The Company reserves the right to amend these terms and conditions at any time.
10.2 The amended terms will be posted on the Company’s website and take effect immediately.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia.

12. Contact Information

For any questions, please contact the Company’s customer service:
• Phone: +60136999983
• Email: support@hii-k.com
• Address: Lot PTD, Mukim, 84700 MUAR JOHOR

13. Risk Warning

13.1 Buyers should strictly follow the usage instructions on the product label.
13.2 If the buyer has a history of allergies to any ingredients, they should consult a professional doctor before use.
13.3 Minors, pregnant or breastfeeding women, and consumers with underlying health conditions should consult a professional doctor before use.

14. Product Usage Restrictions

14.1 This product is intended only for fitness enthusiasts, athletes, and those in need, and is not for medical purposes.
14.2 Buyers should not use the product for purposes other than those stated on the label.

15. User Responsibilities

15.1 Users must comply with all applicable laws and regulations when using the Company’s products.
15.2 Users must not use the Company’s products for any illegal or unauthorized purposes.

16. Data Privacy

16.1 The Company is committed to protecting user privacy and complies with relevant data protection laws and regulations.
16.2 User personal information is used only for order processing and customer service and will not be disclosed to third parties without the user’s consent.

17. Force Majeure

17.1 The Company is not responsible for delays or failure to perform due to events beyond its control (e.g., natural disasters, wars, terrorist attacks, government actions, labor disputes, etc.).
17.2 In the event of force majeure, the Company will make every effort to notify users and provide a reasonable solution.

18. Amendment and Termination

18.1 The Company reserves the right to amend these terms and conditions at any time. The amended terms will be posted on the Company’s website and take effect immediately.
18.2 Users should regularly check the Company’s website to stay informed of the latest terms and conditions.
18.3 The Company reserves the right to terminate a user’s access to its services if the user violates the terms and conditions.

19. Dispute Resolution

19.1 Any disputes arising from these terms and conditions shall first be resolved through amicable negotiations.
19.2 If negotiations fail, the dispute shall be submitted to [arbitration institution or court] for arbitration or litigation, with the location being [designated location].

20. Additional Terms

20.1 If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts shall continue to be in effect.
20.2 These terms and conditions constitute the entire agreement between the parties regarding the use of the Company’s products, replacing any prior oral or written agreements.

21. Safety Use and Quality Assurance Terms

21.1 Users must strictly follow the usage instructions and dosage provided in the product manual.
21.2 If any discomfort or adverse reactions occur, users should immediately stop using the product and consult a professional doctor.

22. Quality Assurance

22.1 The Company ensures that all products meet relevant quality standards.
22.2 If users have any concerns or dissatisfaction regarding the product’s quality, they can contact the Company within 7 days, and the Company will investigate and provide a reasonable solution.

23. Compliance with Specific Regulations

23.1 This product complies with relevant Malaysian food and drug laws and regulations.
23.2 Users must comply with the relevant laws and regulations of their country or region to ensure the legal use of this product.

24. After-Sales Service Terms

24.1 The Company provides comprehensive after-sales services, including consultation, returns, exchanges, and technical support.
24.2 Users can contact the Company for after-sales support.

25. Promotion and Discount Terms

25.1 The Company periodically offers promotions and discounts, with specific terms and conditions announced during the promotions.
25.2 All promotions and discounts cannot be combined with other offers unless otherwise specified.

Right to Final Interpretation
HII-K reserves the right to the final interpretation of these terms and conditions. In the event of any disputes, HII-K will make the final decision in accordance with this policy and applicable laws.